Shipping policy

Thank you for choosing to shop with Cimustasi. We are committed to providing a smooth and reliable shipping experience for all our customers.

Shipping Locations

This shipping policy applies to orders shipped within the United States only.

Free Shipping

We are pleased to offer FREE standard shipping on all orders within the United States. No minimum purchase is required.

Order Processing Time

All orders are processed and dispatched within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

After your order has been processed and shipped, delivery typically takes 4–7 business days depending on your location and carrier availability.

Order Cut-Off Time

Orders placed before 3:00 PM (GMT-08:00) Pacific Time (PT) on business days will begin processing the same day. Orders placed after this time will be processed on the next business day.

Shipping Carriers

We work with trusted shipping partners, including:

  • USPS

  • UPS

  • FedEx

Carrier selection may vary depending on destination and package requirements.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply for re-delivery.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier delays

  • Transportation disruptions

  • Security inspections

  • High seasonal demand

In such situations, we will make every reasonable effort to keep you informed.

Lost Packages

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will initiate an investigation with the shipping carrier. If the package is confirmed lost, we will provide either:

  • A replacement (subject to availability), or

  • A full refund

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and product so we can assist you promptly.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us within 2 hours of placing the order.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Information

Cimustasi
Email: support@cimustasi.shop
Phone: +1 983409537
Address: 11328 Bartlett Ave, Adelanto, CA 92301, United States