Refund policy

At Cimustasi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • The item must be free from signs of wear, damage, or misuse.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these requirements.

How to Request a Return

Before returning any item, please contact our support team.

Please include:

  • Your order number

  • Full name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect the returned item:

  • You will be notified regarding the status of your refund.

  • Approved refunds will be issued to the original payment method used during checkout.

  • Refunds typically appear within 5–10 business days, depending on your financial institution.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the item and packaging

If approved, we will offer either:

  • A replacement item, or

  • A full refund

at no additional cost to you.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • Shipping costs are non-refundable.

  • If the return is caused by a defective, damaged, or incorrect item, we will cover the return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Items not in their original condition

  • Items without original packaging

  • Clearance, final sale, or promotional items

  • Gift cards (if applicable)

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund, please contact us for assistance.

Contact Information

Cimustasi
Email: support@cimustasi.shop
Phone: +1 983409537
Address: 11328 Bartlett Ave, Adelanto, CA 92301, United States